Kundensupport
Fast retrieval, pattern matching, and the cumulative case file.
Support is library plus pattern recognition under emotional load. The agent who closes faster is not the one who reads faster, it is the one whose first guess is more often correct.
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Facts is the product-and-policy recall drill that keeps the first-pass answer correct. Matrix Reasoning trains the pattern-match that turns "this sounds like a known issue" into the actual ticket.
